Training for Human Service Organizations & Non-Profits

Non-profits and human service organizations have specific needs

Your organization provides services to help others. You help communities in need and under-represented populations.

Often these populations are from different backgrounds than your organization’s staff, leaving some of the needs unseen and unaddressed.

You might have staff of diverse backgrounds but have not tended to those differences.

Prevent burnout

Organizations often feel they are too short-staffed to address their training needs until it is too late and workers become overwhelmed.

When burnout occurs, the agency or organization can no longer provide quality services to clients and consumers.

Addressing issues related to differences of class, age, race, sexual orientation, and gender within the organization can help to prevent burnout.

People need to be seen and heard

Learn strategies to help workers, staff, and their clients feel understood. This in turn will help them provide better and more comprehensive services to those they serve.

Contact Intercultural Counseling to discuss a customized training for your staff. Note that times below are minimal. It is strongly advised to have follow-up trainings to practice and reinforce skills acquired.

Sample of trainings available:

Intersectionality: Honoring and Working with Different Social Identities: Before we can work with others and help them embrace their differences, we must first be self-aware. Learn how to honor the differences that exist among your staff. (3 hours)
Cultural Humility vs Competency: The now defunct notion that we can achieve cultural competency has been replaced by the practice of cultural humility. This workshop teaches participants Intercultural Communication skills to help them embrace cultural humility, to improve work with clients and in their supervisory relationships. (4-6 hours)
Beyond Diversity: Gaining self-awareness is only the first step. Learn why most diversity trainings fail and gain the skills to actively engage others from different backgrounds. (4–6 hours)
Intercultural Communication Skills for Supervisors and Community Leaders: Learn to recognize microaggressions and signs of unhealthy organizations. Learn to apply Intercultural Communication skills to facilitate conflicts related to sexism, homophobia, racism, and classism among staff. (6 hours)
Navigating Cross-Cultural Conversations: Learn how to invite others to discuss difficult topics such as race, class, sexual orientation, gender, and gender expression, and how these differences play out in organizations. This training provides tools for individuals, small and large groups in the workplace and the broader community. (6 hours)
Breaching Microaggressions and Miscommunications: We all have miscommunications and have committed microaggressions. And we have witnessed them. This workshop helps individuals recognize these phenomena and provides tools to respond effectively. (4-6 hours)
Cultural Divides in Organizations: Does everyone in your organization have a seat at the table? Do they feel heard? Are there frequent misunderstandings that are never resolved? This workshop will provide a space and the tools to discover what is at the root of these conflicts and how to resolve them. (4-6 hours)
Mindful Conflict Resolution: Conflicts in the workplace are often a result of systemic oppression and stereotyping as well as cultural biases and misunderstandings. This workshop provides practical mindfulness techniques to help everyone in your organization feel heard and valued. (6 hours)

Preparing your staff to conquer their positions

The first step in meeting the needs of others is to take care of your own needs.

Strengthen the intercultural understanding of your staff so that they can better serve clients.

Bridge the cultural divides, be they individual, national or socio-economic. Understand different identities and be mindful of your organization’s goals.

Take the next step. Call Intercultural Counseling at (484) 840-3643.